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Booking & Cancellation

How old do I need to be to reserve a home?

In order to reserve one of our vacation homes, the person making the reservation must be at least 25 years old. This person must be present for the entire stay. This person is responsible for ensuring each member of the traveling party understands and complies with the rental terms and conditions.

Do infants count toward the maximum occupancy?

Yes. Adults, children, and infants count toward the maximum occupancy.

Are pets allowed?

Dogs are considered in a few of our homes. Prior to bringing your dog, you must receive authorization from Moose Management Vacation Rentals Park City, complete a pet agreement, and pay the required pet fee.

Can I bring more people than the maximum allowed listed?

Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and the fire safety evacuation plan. Most counties or HOA’s have codes that are strictly enforced. Please abide by the maximum occupancy number for the home at all times.

Do you allow weddings in your homes?

Per our licensing and maximum occupancy requirements, events of any kind are not permitted at any of our properties.

What does Safely Travel Insurance cover?

Enjoy benefits such as:

Most guests are adding this important coverage. Get your FREE QUOTE here! 

Why is Damage Insurance Required?

To Remove the requirement of a Security Deposit. This alleviates tying up a large amount of cash upfront and waiting for a refund at the end of your stay.
Damage Insurance is added to your stay for a small premium that comes with a large “Safely” net. There is NO DEDUCTIBLE, and we file claims on your behalf. The coverage amount is set based on the property for stays of 29 nights or less. A monthly premium will be added for stays of 30 nights or longer. Contact us for more information.
Safely Damage Insurance Information

What is Moose Management’s cancellation policy?

For reservations made more than 30 days before check-in 10% is due and nonrefundable to hold the property.
30 -15 days before check-in, the advance deposit is due and is nonrefundable.
14 days before check-in the full payment is due and nonrefundable.
Optional Travel Insurance through Safely. Don’t let the unexpected ruin your vacation! Safely Travel Insurance FREE QUOTE

Can I change my reservation dates?

Nights may be added to a reservation at any time if available on the calendar. The cancellation policy will apply to any date changes made to an existing reservation that would shorten the stay or change the reservation period. To mitigate monetary losses to our guests due to unforeseen circumstances, it may be permitted to change a reserved rental period for another rental period with no penalty. Restrictions apply. Requests are individually based, and no guarantees are made.

Can I change properties?

It is possible to change homes as long as the change is made more than 30 days prior to the reservation.  Rates, taxes, and fees for the new property will apply. Additional fees may apply.

What is the pet policy?

Pets are considered in selected homes, depending on owner preferences. Some owners may have pet allergies, and we ask that you only bring your pets into pet-friendly homes. To include your pet, you MUST REQUEST the inclusion, sign a pet addendum/agreement, and receive WRITTEN APPROVAL of acceptance prior to arriving at the home. Some restrictions apply. Pet Fees: $25 per night, per pet (min: $100 / max: $250 per pet) + a $50-$100 one-time additional cleaning fee.
Monthly Stay Pet Fees: $500 for the first month, $250 monthly beginning with the second month + a $50-$100 one-time additional cleaning fee.

Do you have any homes without a minimum stay?

Most of our homes have at least a two-night minimum stay requirement with a three to seven-night minimum stay requirement during peak rental periods. One-night stays are not permitted.

Do I have to pay in full upon booking, or will you accept a deposit?

10% of the booking total is due to reserve the property. An additional 40% of the booking total is due 30 days prior to arrival, and the remaining 50% is due 14 days prior to arrival.
100% of the booking total is due if the reservation is made within 14 days of arrival.

Would I need to sign a rental contract for renting a vacation rental home?

Yes. By requesting a reservation, guests acknowledge and agree to abide by Moose Management Vacation Rental’s rental terms and conditions (“Rental Agreement”). These terms and conditions will be sent for electronic signature.  Terms and conditions are accepted online at the time of booking.  Non-signature of the Rental Agreement does not release the guest from any term or condition listed therein.

Why is identity verification required?

In our continuous efforts to enhance the security of our services and protect our users from the increasing risk of fraud, we have established an identity verification process that is comparable to the standard practices of hotels. This involves providing a form of identification and verifying the credit card provided. We understand this may represent an extra step in your booking process, but please rest assured that this measure is in place to ensure the safety and security of all our guests and property owners. We appreciate your understanding and cooperation in this matter.

What is the difference between a hotel and a vacation rental?

All of our vacation rentals are owned by private homeowners and can be preferable to hotels for a number of reasons. They are typically more comfortable, offer kitchens for preparing meals, and are more accommodating to those traveling with children and/or pets. Vacation rentals also offer a wider variety of accommodations which enables them to fit any vacation need.

How do I pay for a reservation?

Payment Options – We accept Visa, MasterCard, and Discover. We also accept electronic checks for reservations booked more than 30 days in advance.

Features & Amenities

Is smoking allowed in the home?

Smoking is prohibited at all rental homes and within 25 feet of the rented premises.

Does the home come with linens and towels, or do I need to bring my own?

The home will be equipped with basic necessities. All the beds will be made with fresh linens, and bath towels will be provided, at least one per guest. If you would like hot tub or pool towels, we recommend bringing those with you.

What items can I expect to find in the home?

Please see the features and amenities section of the home listing.  Moose Management Vacation Rentals also provides a few small items to get you started, including conditioning shampoo, lotion, soap, paper towels, toilet paper, laundry detergent, dishwashing liquid, dishwasher pods, a dish sponge, and kitchen trash bags. These items are part of the guest set-up and are not replenished during the stay. If there is something specific that you require, please make sure you bring it with you.

What cable package does the home have? Will we be able to watch the game?

Rental properties are individually owned, and each home will have a different cable vs streaming option. Moose Management Vacation Rentals cannot guarantee television service or TV channel availability.

If I want to order the UFC Fight, a movie, or a game, can I do so and have it charged to my credit card on file?

Our homes generally do not provide any sort of pay-per-view service. With prior notice, we may be able to arrange for special event programming. Please send us an email with your request to info@VacationRentalsPC.com

The hot tub at the clubhouse is out of order. Can I get a credit since I am not able to use it?

The Rental Property and/or the Common Areas or Common Facilities may include certain “Special Amenities” such as fitness equipment, private or shared-use spas, hot tubs, pools, game rooms, and more. These Special Amenities are considered luxury amenities and are not within our scope of management. They cannot be guaranteed to be available or functioning during the stay. Refunds or credits will not be provided for the unavailability of special amenities.

Location & Access

Can I have packages delivered to the home?

This is not recommended. Vacation homes DO NOT have mail service set up. If your package is routed USPS, it will not be deliverable and may be hard for you to track down. See our Luggage, Packing and Shipping page for places you can have packages sent and held for pick-up.

How do I obtain the keys?

No keys are required. Our homes all use an electronic key or coded system. Some homes are accessed first through a garage or building. We will e-mail complete check-in instructions 3 days prior to your stay, including driving directions and garage, building, and/or electronic key codes.

How many cars can I park? Do I need a parking pass? Can I park my RV? Will my vehicle fit in the parking garage?

Parking is available at every home. Please check the listing information for the number of cars and type of parking available. If parking is provided in a common garage, there will be height restrictions. Do not plan on parking an oversized vehicle or one with a roof rack or cargo carrier. The Rental Property may be subject to parking rules, regulations, or policies as adopted and/or enforced by local government agencies or the homeowner’s association (if any). The Rental Guest is expected to be aware of and fully comply with such parking rules, regulations, or policies. Most rental properties do not permit RV, boat, or trailer parking.

There is a terrible snowstorm and I don’t feel comfortable driving from the airport to the rental home tonight. Can I get a refund for the first night?

No refunds will be given for storms or road conditions/closures. If your vacation is during the winter months, please come prepared to drive in snow and/or ice to reach your rental property. If Safely Travel Insurance was purchased, refunds may be provided by filing a claim.

Housekeeping & Maintenance

Can the cleaning fee be waived if I clean the home myself rather than using your cleaning services?

No. Guests are not permitted to clean after their own stay. Our housekeepers meet stringent guidelines and are required to clean the home after each guest vacates.

We’ve run out of toilet paper. Can you bring us some more?

Moose Management Vacation Rentals provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you. Items can be purchased from local grocery stores or businesses. Grocery delivery services are available from a variety of companies. See our services page for more information.

The propane tank is empty. Can you have someone come and fill it?

A propane tank for the BBQ is provided as a courtesy. Management does not monitor the levels or make exchanges. Refills can be obtained at Home Depot 435-649-1467 , Sinclair gas station 435-649-5053 , Smiths grocery 435-649-7278 , The Market Grocery 435-645-7139 and multiple other locations. Reimbursement for refills can be obtained by sending a receipt to info@VacationRentalsPC.com

We can’t find any paper towels or dishwashing detergent. Can you bring us some?

Please check in all cabinets (including under the sinks), and if you cannot find what you are looking for, we will gladly reimburse you for picking some up. The same goes for the following items: shampoo, soap, paper towels, toilet paper, laundry detergent, dishwashing liquid, dishwasher pods, a sponge, kitchen trash bags, and propane for the grill.

We can’t get the fireplace/internet/hot tub/etc. working. Are there instructions, or can you send someone to help us?

Please check the guest folder in the home for troubleshooting tips. If you are still having trouble, please call or email our office, and we will schedule a service technician for the first available appointment. Non-emergency services are available during business hours only to 5:00 pm MT.

The fireplace/internet/hot tub/etc. was not able to be repaired during my stay. Can I get a refund or credit?

We strive to ensure that all facilities are in good repair and everything is in working order. There may be an occasion when an amenity is unavailable, out of order, or breaks down during your stay.  We will do our best to enlist services for repairs or replacements right away. If neither is reasonably possible due to time or availability of parts/service, we cannot guarantee these items. Refunds are not available for malfunctions or circumstances beyond our control.

Will housekeeping or maintenance require access to the home during our stay?

For proper maintenance and for guest convenience, the garage may be accessed to take in or out garbage cans, and the home may be accessed by the cleaning service, the hot tub service, or a maintenance technician to perform necessary services and/or repairs. Access may be required regardless of occupancy. Any person required to enter the home will knock and announce prior to entry.

I am allergic to pet dander and other smells. Is there any way to ensure that I won’t be bothered by them during my stay?

All our homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction or that a pet has never been in the home. Please contact us for home-specific information if there is a concern.

Check-In and Check-Out

What are the check-out procedures?

Check-out is at 10:00 am MT (or before). Upon your departure, we ask that you load and start the dishwasher and start a load of towels if there is a washer and dryer in the home. A $50 per 30-minute increment fee will be assessed for failing to vacate the unit by the agreed-upon check-out time.

Do I have to check in by a specific time?

Check-in is at 4:00 pm MT (or any time after). With keyless entry, you may check in outside of business hours. Do not arrive at, or enter, your rental early without prior authorization.

Do you allow early check-ins?

There are some cases when early check-in is available. Additional fees may apply. Please note that we will not be able to confirm the availability of an early check-in until 24 hours prior to your check-in due to our cleaning schedules. An early check-in is dependent on whether the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day your reservation begins, an early check-in is not permitted as it will not allow the housekeeper enough time to fully prepare the home for you.

Can I get a late checkout?

Late check-out is available if we do not have another reservation that night. Additional fees may apply. We can inform you if a late check-out is available 24-48 hours prior to your check-out day.

I have an early/late flight. Can I check-in in the morning or out in the evening?

If the home is available on the morning of your check-in day or through the evening of your check-out day, you may add a ½ day stay to your reservation at the cost of one-half of the nightly rate + taxes/fees. Requests are based on availability. Half-day stay additions cannot be added to a reservation more than 24 hours in advance of the check-in or check-out day and must be requested the day before check-in or the day before check-out.

After Your Stay

What is your Lost and Found policy?

If found, we will return your personal item to you if you contact us within 14 days of your departure date. Any items not claimed within 14 days will be donated to a local charity. A $25 fee (plus shipping) will be charged to cover the cost of labor, drive time, and postal fees.